345 Refund Policy | Jeeves New York

Latest News

Jeeves Goes To Downton Abbey

Jeeves received a call a few weeks ago to assist with the cleaning of the costumes for Downton Abbey; The Exhibition. As the costumes are one-of-a-kind, irreplaceable, and in some cases antique, Jeeves set up a workroom at the exhibit space to clean each item by hand. For over five days, Managing Director, Jerry Pozniak, cared for, and hand cleaned, 46 costumes for the exhibit. From Lady Edith's second wedding dress, which was constructed of 100 year old lace to Lord Grantham's Hunting regalia,...

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Jeeves in Shanghai, Backstage Victoria's Secret Fashion Show 2017

The Jeeves New York team was honored to be invited back to the Victoria's Secret Fashion Show (VSFS) for the seventh year running, to take care of the gorgeous fashions backstage for VSFS 2017. This time, setting up our workroom backstage was a bit more involved than setting up in our backyard in NYC. VSFS 2017 took place live in Shanghai, on November 20th, 2017, and the Jeeves team departed New York on the prior Thursday. After, a relatively simple direct fifteen hour flight, we arrived in S...

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A Backstage Pass to the 2016 Victoria's Secret Fashion Show

This year, the Victoria’s Secret Fashion Show was bigger and better than ever! As the chief marketing officer and executive of the fashion show, Ed Razek, told the Los Angeles Times, “It doesn’t get any bigger than this in the fashion world. Paris is the home of fashion. It’s the home of lingerie and it’s the home of fashion shows.” And we’d most certainly have to agree! How can you beat Paris and the Grand Palais? The smell of hairspray and cleaning ...

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| Jeeves New York

We at Jeeves stand behind the quality of our craftsmanship 100%. If you are not completely pleased with the results of your cleaned garment, Jeeves will re-clean it on a complimentary basis. We do ask that your garment is returned to Jeeves, in unworn condition, in the Jeeves packaging, within one year of the drop off date. Regrettably, due to the nature of our services, refunds cannot be given. This policy is for all garments that Jeeves has cleaned, but does not include alterations or repairs. 

For garments that may have been damaged in the cleaning process; Jeeves must be notified within seven days from the time of pickup or delivery. Jeeves must be given the opportunity to examine the garment at the Jeeves shop. The claims process can not be started using digital images. Jeeves will provide complimentary pick up of any garment that needs to be examined at our shop in the NYC area. Jeeves reserves the right to use an independent garment analysis firm to determine if the Jeeves process was at fault.

While the staff at the Jeeves New York workshop are the most skilled in the NYC metro area, unfortunately, we cannot guarantee stain removal. Our staff will make recommendations about the possibility of stain removal; but stain removal for certain stain/fabric/dye combinations is impossible to predict until the stains are treated and garment cleaned. Jeeves cannot offer price reductions or refunds for stains not removed during the cleaning process. We will re-clean your garment on a complimentary basis (as above) provided it is returned to Jeeves in unworn condition, in Jeeves packaging, within one year of the drop off date. If our workshop has attached a Jeeves Lab Report, your signature will be needed on a Acknowledgment of Risk form to move forward.

For garments altered, repaired or tailored by Jeeves, we will correct any issues of fit on a complimentary basis provided that the garment is returned to Jeeves within 60 days from the date of drop off. Fit issues that will be addressed on a complimentary basis must be part of the original alteration. Repairs will be addressed at no additional charge, provided that the issue is within the scope of the original repair. Repairs or alterations not part of the original description that need to be addressed will be charged for.