345 Refund Policy | Jeeves New York

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Your Wedding Dress, to Preserve or Not to Preserve

What determines if you should preserve your wedding dress after cleaning? If you want to store your dress for more than one year, we at Jeeves recommend that you preserve your dress after it has been cleaned. If you are planning on selling your wedding dress, cleaning only is fine. Have a specialty dry cleaning company, such as Jeeves, clean your most important dress is critical. The dry cleaner closest may not have the experience to take care of your wedding dress properly. If you are keeping...

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Backstage Victoria's Secret Fashion Show, 2018 NYC

For the seventh year running, Jeeves worked the annual show – the greatest fashion show in the world. True to its name, the details of the event remain a closely guarded secret until the week before the event. The shows organizers strive to maintain perfection in the looks that are shown and Jeeves is on hand to make sure. Jeeves takes care of the cleaning of any item that is not perfect before it goes down the runway. From fabric wings, gloves, costumes and boots, Jeeves is backstage t...

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Jeeves Goes To Downton Abbey

Jeeves received a call a few weeks ago to assist with the cleaning of the costumes for Downton Abbey; The Exhibition. As the costumes are one-of-a-kind, irreplaceable, and in some cases antique, Jeeves set up a workroom at the exhibit space to clean each item by hand. For over five days, Managing Director, Jerry Pozniak, cared for, and hand cleaned, 46 costumes for the exhibit. From Lady Edith's second wedding dress, which was constructed of 100 year old lace to Lord Grantham's Hunting regalia,...

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| Jeeves New York

We at Jeeves stand behind the quality of our craftsmanship 100%. If you are not completely pleased with the results of your cleaned garment, Jeeves will re-clean it on a complimentary basis. We do ask that your garment is returned to Jeeves, in unworn condition, in the Jeeves packaging, within one year of the drop off date. Regrettably, due to the nature of our services, refunds cannot be given. This policy is for all garments that Jeeves has cleaned, but does not include alterations or repairs. 

For garments that may have been damaged in the cleaning process; Jeeves must be notified within seven days from the time of pickup or delivery. Jeeves must be given the opportunity to examine the garment at the Jeeves shop. The claims process can not be started using digital images. Jeeves will provide complimentary pick up of any garment that needs to be examined at our shop in the NYC area. Jeeves reserves the right to use an independent garment analysis firm to determine if the Jeeves process was at fault.

While the staff at the Jeeves New York workshop are the most skilled in the NYC metro area, unfortunately, we cannot guarantee stain removal. Our staff will make recommendations about the possibility of stain removal; but stain removal for certain stain/fabric/dye combinations is impossible to predict until the stains are treated and garment cleaned. Jeeves cannot offer price reductions or refunds for stains not removed during the cleaning process. We will re-clean your garment on a complimentary basis (as above) provided it is returned to Jeeves in unworn condition, in Jeeves packaging, within one year of the drop off date. If our workshop has attached a Jeeves Lab Report, your signature will be needed on a Acknowledgment of Risk form to move forward.

For garments altered, repaired or tailored by Jeeves, we will correct any issues of fit on a complimentary basis provided that the garment is returned to Jeeves within 60 days from the date of drop off. Fit issues that will be addressed on a complimentary basis must be part of the original alteration. Repairs will be addressed at no additional charge, provided that the issue is within the scope of the original repair. Repairs or alterations not part of the original description that need to be addressed will be charged for.